Refund Policy

Last updated: August 11, 2026

1. Free Tier

DocForge offers a free tier with 100 PDF generations per month at no cost. Since no payment is required for the free tier, no refunds are applicable.

2. Paid Subscriptions

Paid plans (Pro at $9/month and Business at $29/month) are billed monthly through Paddle, our payment processor. The following refund terms apply:

3. Refund Eligibility

• Within 7 days of initial subscription: If you are unsatisfied with the Service, you may request a full refund of your first month's payment within 7 days of the initial subscription date, provided your usage does not exceed 50% of your plan's monthly quota.
• Technical failures: If the Service experiences a verified outage exceeding 24 consecutive hours that prevents PDF generation, you may request a prorated refund or service credit for the affected period.
• Billing errors: If you are charged in error (e.g., duplicate charge, charge after cancellation), we will refund the incorrect charge in full upon verification.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Usage exceeding 50% of the monthly quota during the first 7 days
• Failure to cancel a subscription before the renewal date
• Account suspension or termination due to Terms of Service violations
• Subsequent billing cycles after the first month

5. How to Request a Refund

To request a refund, contact us at contact@getdocforge.net with the following information:

• Your account email address
• The subscription plan and billing date
• The reason for the refund request

Refund requests are processed within 5 business days. Approved refunds will be credited to your original payment method through Paddle.

6. Cancellation

You may cancel your subscription at any time through the Paddle customer portal or by contacting us. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service until the end of the paid period.

7. Subscription Renewals

Paid subscriptions automatically renew on a monthly basis. You will receive an email notification before each renewal. To avoid being charged for the next billing cycle, cancel your subscription before the renewal date.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact

If you have questions about this Refund Policy, contact us at contact@getdocforge.net.